Where do I find out about local and international rates?
Please call 1-800-393-4500 to find out our latest rates because they change frequently; always giving you the best rates possible.

How do I get a new toll-free number?
If you are requesting a toll-free number for the first time, you need to complete a Toll-Free Reservation Form and speak with your agent or call us at
1-800-393-4500. Reach us by e-mail at usacs@ia.primustel.com.

Can I bring an existing toll-free number to PRIMUS?
Yes, you can transfer an existing 800 number to PRIMUS. Contact your agent for more information or call us at 1-800-393-4500. Reach us by e-mail at usacs@ia.primustel.com.

What do I need to do for general changes (address and name change, adding a new telephone line to the existing account, closing an account)?
Please refer to your 1-800 number on your invoice for assistance. If you need live help, please click here.

I have questions about service and admin feeds, operating insructions and service agreement questions. Where do I refer to?
Please refer to the general service agreement posted on our website.

How long does it take to switch Long Distance from other providers to PRIMUS?
It takes about approximately 3-5 days to provision PRIMUS Long Distance Service.

Do you offer caller-ID service?
No. This service is provided through your local phone company.