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 How do I log into my account through PRIMUS.com?
 How do I change my password?
 How do I add a new user to framework?
 How do I change company information?
 Why can't I add more users to my account?

How do I log into my account through PRIMUS.com?

  1. On http://www.PRIMUS.com site, click "Hosting account login"
  2. You will be taken to a Username and Password screen
  3. Enter your username in one of the following formats:
    A - testpilot@primusbiz.com OR
    B - testpilot1234
  4. Click "Login"
  5. You may receive a Security Alert screen stating that you will be redirected to a secure connection. Click "Yes".
  6. You will not be in your account, granted you have been authenticated properly. If you receive any errors logging in, contact PRIMUS Technical Support.

How do I change my password?

  1. Log in to your framework account. (See above)
  2. Click "My Profile" when logged in
  3. At the bottom of the "My Profile" page click "Change Password"
  4. In the first password text field, type your CURRENT password, and in the NEW password text field, type the password that you would like to change too. ALso type the same new password in the CONFIRM text field
  5. Click "ACCEPT"
  6. Click "YES" if browser returns security alert

How do I add a new user to framework?

  1. Log in to your framework account (See above)
  2. Click "My Company"
  3. Under "My Company Employees" select "ADD"
  4. Fill out all areas in the ADD USER SCREEN.
    IMPORTANT: Two users CANNOT share same USERNAME!
  5. Click "ACCEPT"; Screen may take a few minutes to cycle

How do I change company information?
To change company information your must log in as the user account that established the company account. This information would have been sent to you when you set-up your services with PRIMUS Web Hosting.

  1. Log in to your framework account (see above)
  2. Click "My Billing"
  3. Under the "Company Profile" section, click on change
  4. Change on the appropriate information

Why can't I add more users to my account?
There are several possible reasons to this questions. The most common is you have run out of SEATS on the account. Please contact PRIMUS Technical Support to verify this





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