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 What is required to sign-up for the first time?
I don't have a User Name or Password. How do I access the PRIMUS Online Billing Site?
When trying to access my account, what does error message 900-ooo6 mean?
Why doesn't my User Name and /or Password work?
What happens if I forget my User ID and Password?
How do I make payments?
If I register for PRIMUS Online Billing do I have to pay online?
Will I still get a paper invoice?
Can I schedule my payment?
When setting up my payment method, where can I find my bank's routing transit number and my checking account number? If I am making a payment dated today, can I cancel it after I have clicked on the "Submit" button?
When will my account reflect a payment?
Needing to cancel online billing?
Still Need Help?
What is required to sign-up for the first time?
You need to have access to the Internet and a valid e-mail address. You also need to have an PRIMUS account number,
invoice number, and the total amount due from your current paper invoice.
You will need to be billed by PRIMUS at least once before you can sign up with PRIMUS Online Billing.
When you have successfully established an PRIMUS Online Billing account, you will received one final paper
invoice in the mail and from that point on, an e-mail notification will be sent each month to inform you that
your invoice is available for viewing and payment online.
If you are using Internet Explorer version 5.0 or lower you will need to upgrade to the latest version
to be able to use PRIMUS Online Billing.
Here are the steps to upgrade your Internet Explorer Browser:
- Go to help at the top of the toolbar.
- Click on About Internet Explorer.
- Beneath the version, you'll see cipher strength. It should give you a link option to upgrade.
- Download and install the updated version.
I don't have a User Name or Password. How do I access the PRIMUS Online Billing Site?
If you do not have a User Name or Password, you probably have not registered yet. To register, click here.
When trying to access my account, what does error message 900-ooo6 mean?
Error 900-ooo6 means that the user ID and/or password is incorrect. Please remember that the username and password fields are case sensitive.
Why doesn't my User Name and /or Password work?
The User Name and Password fields are case sensitive. If you enter either of these fields using
a mixture of upper and lower case characters on the Personal Information Page during registration,
you must enter them exactly the same way at the Login page. For example, John Doe cannot be entered
as john doe or JOHN DOE; it can only be entered as John Doe.
What happens if I forget my User ID and Password?
If you forget your password you can retrieve it using the "I forgot my password" link in the sign-on pate.
You will need to fill in the information to be able to retrieve your password and log into the system.
The following information is required in order to be able to retrieve the password:
-User ID (required)
-Account Number or e-mail address
Once you have successfully entered the information you will be asked to answer the Security Hint Question
previously defined by you.
Upon successful match you will be asked to change your password and allowed to enter the system.
If you forget both your user ID and Password, you will need to contact Customer Service at the
number located on the front page of your invoice or e-mail us at usacs@ia.primustel.com to retrieve
your User ID and a temporary password.
How do I make payments?
You can pay your invoice online by using a Visa, MasterCard, American Express or Discover credit card.
You may also have your payments withdrawn from your bank's checking or savings account.
You will receive an online confirmation that your payment has been submitted for processing.
Credit card payments will be approved real time and direct debits will take 2-3 days to clear.
Debit cards are not accepted at this time.
If I register for PRIMUS Online Billing do I have to pay online?
If you register for PRIMUS online Billing, you are under no obligation to pay online.
Registration is a basic verification and security process to ensure the privacy of each
customer's billing information. In order to pay online, you must set up a payment method
and agree to the line ACH agreement.
Will I still get a paper invoice?
Customers who register to pay their invoice online will not receive a paper invoice.
If a paper invoice is needed, you will need to use the option to print one.
Can I schedule my payment?
Yes. You just need to click on the "pay invoice" button and select eh appropriate options to schedule
a payment for a later date. This is not, however, a pre-authorized recurring funds transfer system,
so you must separately authorize payment of each invoice.
When setting up my payment method, where can I find my bank's routing transit number and my checking account number?
The routing transit number can be found in the lower left-hand side of a check.
The checking account number is to the right of the routing number.
If I am making a payment dated today, can I cancel it after I have clicked on the "Submit" button
No. The transaction cannot be cancelled online.
When will my account reflect a payment?
The customers "Payment History" will reflect the payment immediately in a 'submitted' status.
Customers that successfully make payments between 8:00 am Monday and 3:00 Friday will have
their payments posted the next day. Payments made after 3:00 pm on Friday through the weekend
will post the following Monday.
Needing to cancel online billing?
Please send us an email at usacs@ia.primustel.com.. Please note: To re-activate your online billing
account using the same username and/or password will take approximately 48 hours.
Still Need Help?
A Customer Service Representative will be glad to assist you. Please refer to the first page of your
invoice for the toll free number to call or e-mail us at usacs@ia.primustel.com.
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